Keeping our customers happy is really important to us, and we make every effort to ensure that happens - from keeping in regular contact throughout your build, to supporting you during birds-in, and being at the end of the phone when you need us.
Here are some of the things our farmers have said about us recently:
"I was really happy with the service that we got from Vencomatic, right through the process. There were a few hiccups along the road, as I guess there always are, but there was always someone to phone and someone willing to solve the problem."
"We would definitely deal with Vencomatic in the future. I have no complaints, any problems were dealt with very quickly"
"There's someone on the phone a couple of times a week during the build, even if Venco aren’t on site, just making sure everything is going to plan. We were kept up to date all the way through."
"We've not had any delays, we are well ahead of the build finish date – a huge positive as it’s given us chance to get everything we need to do, done."
"We chose Vencomatic for the quality of the machinery and the excellent backup"
Nigel and Lorraine Evans
"The build went well, they didn’t run behind at all. I have a point of contact for any issues, who answers the phone 7 days a week. It's important when you’ve spent the money, that you can talk to someone, even when the office isn’t open."
"It was a tight schedule but Venco put two teams on it to help us out and got us to our hens in date ahead of time."
"I would definitely consider Vencomatic again and would be happy to recommend you to anyone going into free-range. You’re very easy people to deal with - you do what you say on time."
"Our main reason for choosing Vencomatic was the innovations – the red mite perch and the steel galvanising, We’d also heard that your aftercare is great and that’s really important to us."
"We chose Vencomatic because it is easy to manage, it's good for the welfare of the birds and we get the performance off it."
"Sam was there with us for birds in, and Linden was there to show us the computer. There's always someone there to ask a question, even at the weekend."
"Adam has been a lot of help – his advice and knowledge on birds has been absolutely fantastic as we are new to the industry. Linden has been very good with anything with the computer - he has sorted it out very quickly. We’re very pleased with the system and the way the hens are moving around and they’ve settled well."
"The site is really clean, the teams didn’t leave stuff everywhere and it’s just been hassle-free from the start."
"I am very impressed... Please pass on my gratitude to the installation team, who performed an efficient and clean installation."